Installation policy

KaizenTech offers professional installation for all smartlock purchases.

Installation Scheduling :

The installation date and time selected during checkout or through the order form are considered preferred schedules only.The final schedule will be confirmed by our Sales/Installation Team via message or call.

Installation Fee :

Installation fees may vary depending on the type of door and installation location. Some promos may include free installation, depending on the offer at the time of purchase.

Installation Requirements :

Customers must ensure the following before the installation team arrives:

  • The door is fully functional (no alignment issues)
  • The door is not swollen or damaged
  • Existing locks and hardware are accessible
  • The owner or a representative is present during installation

If installation cannot proceed due to door issues, incorrect measurements, or environmental constraints, a rescheduling fee or additional service fee may apply.

Installation Warranty :

Installed units are covered under KaizenTech’s standard warranty.Units that have been installed cannot be refunded, but may be repaired or replaced according to the warranty terms.

Balance Payment :

For “Full Payment Upon Installation,” the remaining balance must be settled on the installation day, before the installer leaves.